Professional tool repairs you can trust
We pride ourselves on providing an exceptional bespoke tools repairs service, providing one-off individual repairs for all known tools.
Carried out in our own on-site workshops, this service evidences our commitment to the professional trades and understanding of the importance of the equipment they use.
The process is simple, speedy and hassle-free so get in touch.
Call 02392 551931 or email sales@southernpowertools.co.uk
Servicing & Repairs Process
Step 1
Simply call 02392 551931, email sales@southernpowertools.co.uk or use the contact form below with your enquiry and to discuss repair suitability.
Step 2
Visit our trade counter in Hampshire, post or courier your item to our specialist team.
Step 3
An inspection fee of £12 (inc VAT) covers an assessment by one of our fully trained technicians and detailed quote on the cost of repair.
If the tool is considered beyond economic repair we will scrap it under the WEEE regulations, or return it dismantled (carriage charge will apply).
Proceed with repair
Once you have approved our quotation, the workshop will proceed with the repair.
Unfortunately, we are unable to guarantee a turnaround time due to manufacturers’ lead time on spare parts. However, with few exceptions, we aim to have you back working with the tool within five to seven days.
Step 4
We repair your item, deduct the £12 fee from your final invoice and and return it to you, ready to use.
Repair completion
When completed you will be contacted and have the choice of collecting from our premises or having the tool(s) returned by courier. For this option, we will ask for payment by credit/debit card (including a return carriage charge) prior to packaging and return.
Planned Servicing & Repairs
This service is offered to customers with larger fleets of tools. We work closely with the end user to shorten machine downtime and costs
The process involves:
- Initial contact, either via email or phone to discuss your needs and usage.
- We will arrange an appropriate time to visit you to carry out a site survey and assess your current tooling arrangements. We will also discuss how we can help you with all maintenance, servicing, PAT and HAV testing.
Warranty
We are fully accredited service agents, including warranty repair for the following manufacturers
As an Approved Service Centre for most leading trade brands, you can guarantee that our work is carried out to the standards set by the manufacturer.
Testimonials
Don’t take our word for it, see what our customers have to say…
Southern Power Tools were chosen as my supplier because of the excellent customer service and advice, their choice of alternative items was impressive and delivery was very quick.
It’s great to have a company like Southern Power Tools on the CCS approved framework, they do a fantastic job of delivering both quotes and equipment in a fast and friendly manner, the customer service is exceptional.
We’ve dealt with SPT for over 2 years. In this time they have consistently delivered a comprehensive service, delivering thousands of items for me. Whether I need power tools, surveying equipment or simply need advice, SPT has been the go-to choice for my needs.
Highly recommend them
Fast, efficient, knowledgeable and friendly service, I’ve never had to chase for a price or a delivery in the 18 months I’ve been using them.
